Booking and Refund Policy

Booking & Payment Information: A deposit is required to secure each reservation. A deposit equal to the first night’s accommodation/site tariff must be paid at the time of making the reservation. No reservations will be guaranteed without a deposit. Any outstanding balances must be paid upon arrival. Additional deposits are required for holiday and peak periods and are as follows:

December/January Holidays

All bookings from 24 December until 28 January will need to be paid in full by the 15 November. Payments may be made by instalments, if preferred. An email reminder will be sent 2 weeks prior to the due date to show the balance outstanding. Your booking may be cancelled if payment in full is not received prior to arrival.

Easter Holidays/Long Weekends

All bookings made for Easter will need to be paid for in full 30 days before arrival.  Payments can be  made in  instalments if  preferred. An email reminder will be sent 2 weeks prior to  due date to  show balance outstanding.  Your booking may be  cancelled if  payment in full is not received prior to arrival.

Generally no refunds or date changes will be allowed within 30 days of arrival for Easter and Xmas holiday periods. Booking deposits  may be transferred to a future booking date

Guests who fail to arrive on the designated day will forfeit the costs of the unused nights. No refunds for early departures.

Minimum Booking Periods

Xmas & January Holidays: 7 night minimum (Full payment required by 15 November)

Easter Weekend: 4 night minimum Long Weekend: 3 night minimum

While the above terms and conditions make for an easier transition into the holiday period for all of us we do understand that from time to time certain situations may arise where you are unable to meet the above deposit requirements.  Please contact reception if  this is the case to make alternate arrangements.

Payment Methods: Visa/Mastercard/Bpay/Cash

Changing Dates of Stay: Date changes are permitted providing 14 days’ notice is given, however a booking can only be changed once from the original booking dates.

Cancellation Policy: A $30 cancellation fee will apply wherever a cancelled booking is eligible to be refunded. Where a guest opts to hold funds from a cancelled booking in credit rather than being refunded,  the cancellation fee will be waived.

14 Days + Notice: Refund of monies paid (excluding credit card transaction fees) less administration fee of $30

Within 14 days from arrival date: No refund of monies paid.

Refund Conditions: Providing the necessary notice has been given and you are able to receive a refund, the remaining deposit will be refunded in the original method that it was paid in.