Booking and Refund Policy

BOOKING DEPOSIT REQUIREMENTS

A deposit is required to secure each reservation and must equal the first night’s accommodation. No reservation will be guaranteed without a deposit. Any outstanding balances are payable on arrival. Additional deposits are required for holiday and peak periods, as follows:

BOOKING & PAYMENT TERMS AND CONDITIONS

December/January Holidays

All bookings from 20th December until 26th January must be paid in full by 25th November. An email reminder will be sent four weeks prior to the due date outlining any outstanding balance. Bookings may be cancelled if full payment is not received by this date.

Cancellations made more than 28 days before arrival may be held as a credit for a future stay within 12 months or refunded minus a $35 administration fee. Each booking may only receive one credit.

Cancellations made within 28 days of arrival are non-refundable and cannot be credited.

Easter Holidays

All Easter bookings must be paid in full 28 days prior to arrival. An email reminder will be sent four weeks before the due date outlining any outstanding balance. Bookings may be cancelled if full payment is not received by this time.

Cancellations made more than 28 days before arrival may be held as a credit for a future stay within 12 months or refunded minus a $35 administration fee. Each booking may only receive one credit.

Cancellations made within 28 days of arrival are non-refundable and cannot be credited.

Long Weekends

All bookings made for a long weekend must be paid in full 14 days prior to arrival. An email reminder will be sent two weeks before the due date outlining any outstanding balance. Bookings may be cancelled if full payment is not received by this time.

Cancellations made more than 14 days before arrival may be held as a credit for a future stay within 12 months or refunded minus a $35 administration fee. Each booking may only receive one credit.

Cancellations made within 14 days of arrival are non-refundable and cannot be credited.

 Low/Mid Season

All low and mid-season bookings require the final balance to be paid on arrival.

Cancellations made more than 14 days prior to arrival may be held as a credit for a future stay within 12 months or refunded minus a $35 administration fee.

Cancellations made within 14 days of arrival are non-refundable but may be held as a credit valid for 12 months.

Each booking is eligible for one credit only.

Cancellations made on the day of arrival or failure to arrive on the scheduled check-in date will result in forfeiture of the full payment, with no refund or credit available.

MINIMUM BOOKING PERIODS

December & January Holidays: 5 night minimum

Easter Weekend: 4 night minimum

Long Weekend: 3 night minimum

SPECIAL CIRCUMSTANCES

While the above terms and conditions help ensure a smooth transition into the holiday period, we understand that sometimes circumstances may prevent you from meeting the deposit requirements. Please contact reception if this is the case so that alternate arrangements can be made.

ACCEPTED PAYMENT METHODS

Visa, Mastercard, BPay or Cash

ONLINE RESERVATIONS

All online reservations require payment in full at the time of booking. Should guests prefer to only pay an initial deposit (subject to the conditions above) they will need to call the reservations staff to confirm their reservation. Some rates and special offers displayed online may not be bookable over the phone or may require payment in full regardless of booking method. Remember to check the terms and conditions of all special offers advertised online before confirming a reservation or contact our friendly reservation staff for further information.