Booking, Refund & COVID Policy
Booking & Payment Information: A deposit is required to secure each reservation. A deposit equal to the first night’s accommodation/site tariff must be paid at the time of making the reservation. No reservations will be guaranteed without a deposit. Any outstanding balances must be paid upon arrival. Additional deposits are required for holiday and peak periods and are as follows:
All bookings from 24 December until 28 January will need to be paid in full by the 15 November. Payments may be made by instalments, if preferred. An email reminder will be sent 2 weeks prior to the due date to show the balance outstanding. Your booking may be cancelled if payment in full is not received prior to arrival.
Easter Holidays/Long Weekends
All bookings made for Easter will need to be paid for in full 30 days before arrival. Payments can be made in instalments if preferred. An email reminder will be sent 2 weeks prior to due date to show balance outstanding. Your booking may be cancelled if payment in full is not received prior to arrival.
Generally no refunds or date changes will be allowed within 30 days of arrival for Easter and Xmas holiday periods. Booking deposits may be transferred to a future booking date
Guests who fail to arrive on the designated day will forfeit the costs of the unused nights. No refunds for early departures.
Minimum Booking Periods
Xmas & January Holidays: 7 night minimum (Full payment required by 15 November)
Easter Weekend: 4 night minimum Long Weekend: 3 night minimum
While the above terms and conditions make for an easier transition into the holiday period for all of us we do understand that from time to time certain situations may arise where you are unable to meet the above deposit requirements. Please contact reception if this is the case to make alternate arrangements.
Payment Methods: Visa/Mastercard/Bpay/Cash
Changing Dates of Stay: Date changes are permitted providing 14 days’ notice is given, however a booking can only be changed once from the original booking dates.
Cancellation Policy: A $30 cancellation fee will apply wherever a cancelled booking is eligible to be refunded. Where a guest opts to hold funds from a cancelled booking in credit rather than being refunded, the cancellation fee will be waived.
Cancellations related to Coronavirus (COVID-19): When cancelling a booking due to Government imposed lockdowns or restrictions, our normal refund policies apply. However, in the event that Deposits or Pre-payments are not eligible to be refunded under these policies, rather than the guest forfeiting such payments, any funds paid will be retained by the property and held in credit for guests to use with-in 12 months of the date of cancellation
14 Days + Notice: Refund of monies paid (excluding credit card transaction fees) less administration fee of $30
Within 14 days from arrival date: No refund of monies paid.
Refund Conditions: Providing the necessary notice has been given and you are able to receive a refund, the remaining deposit will be refunded in the original method that it was paid in.
All guests will be required to complete a COVID declaration which will be emailed 24 hours prior to arrival and must be able to confirm each of the following criteria before checking in-
- I confirm I/We have not been a close contact of a confirmed case of COVID-19 in the past 10 days.
- I confirm I/We have not been a close contact of a suspected case of COVID-19 in the past 10 days.
- I confirm I/We have not been diagnosed with COVID-19 in the last 14 days.
- I confirm I/We are not currently waiting on results of a COVID-19 test.
- I confirm I/We are not currently required to self-isolate/quarantine.
- I confirm I/We have not had an illness or other cold/flu-like symptoms in the last 48 hours.
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